I am a strategic product operations leader with over 25 years of experience driving digital innovation and leading cross-functional management in high-scale environments. Uniquely positioned as a tech-fluent director whose career spans foundational roots in software engineering through to directing enterprise product delivery engines, I specialise in designing enterprise-grade operating models, establishing strict tooling governance, and building high-performing international teams.

SiteMinder

2022 - Present, Sydney

SiteMinder is a growth-oriented ASX-listed tech company and a global leader in hotel commerce SaaS platforms.

As a member of the Product & Tech leadership team, I directed operational strategy, tooling governance, and capability frameworks for the product experience function, managing team delivery infrastructure and a distributed team of 14–22 across Australia, Philippines, and Estonia.

SaaS Operating Models & Scaling: Completely redesigned the functional role architecture and established sharp expectation frameworks ("What Good Looks Like"), scaling a high-performing distributed team and creating durable operating cadences to lower operational churn.

Cross-Portfolio Leadership: Served as a core member and strategic liaison within Product and Engineering Leadership Teams, successfully navigating multi-stakeholder negotiations across portfolio lines to align PMs and Engineering Leads on unified delivery standards and break down silos.

Team Infrastructure & Tooling Governance: Governed the product team's tooling ecosystem, establishing guardrails for the adoption of emerging AI utilities and digital assets. Maintained elements of the team's technical delivery infrastructure by developing custom data connectors to automate operational metrics and building coded prototypes to validate product logic before engineering handoff.

Financial & Vendor Governance: Administered a $100k+ AUD annual OpEx and software procurement budget, coordinating contract negotiations and enterprise-grade licensing strategies for core product development and research toolsets to ensure optimal utilisation across multi-region teams.

Commercial & Executive Alignment: Systematically balanced product execution with commercial imperatives, balancing ideal-state design strategy with pragmatic, incremental product releases. Translated complex operational bottlenecks and technical debt into presentation-ready executive briefings for C-suite decision-making.

Talent Strategy & Force Multiplication: Designed and implemented strategic learning programs to convert tacit SME knowledge into reusable onboarding assets, significantly decreasing time-to-productivity for new hires and scaling institutional knowledge.

Designit

2019 - 2022, Sydney

Designit is a global strategic innovation firm owned by Wipro.

As a Director in the Syney office, I managed complex digital transformation challenges and product innovation strategies for top-tier enterprise clients, driving B2B and B2C product development lifecycles.

Enterprise Strategic Advisory: Partnered with executive stakeholders at premier global accounts—including Qantas, ANZ, Woodside, and the Victorian Department of Health—to design high-impact B2B/B2C digital products and value propositions.

Multi-Site Operations: Directed design strategy and studio operations, expanding and leading a high-performance cross-office team of 13+ multidisciplinary design practitioners across Sydney and Melbourne.

Commonwealth Bank

2013 - 2018, Sydney

Commonwealth Bank of Australia (CBA) is Australia’s largest bank, with a formidable reputation for excellence in digital customer experience.

As an Executive Manager (Digital Experience) I led digital experience strategy and execution across Wealth (B2C) and Business (B2B) digital portfolios with a combined annual delivery budget of ~$24M AUD.

Cross-Functional Delivery Scale: Coordinated 17 embedded delivery specialists across 12 concurrent Agile scrum teams, contributing to the successful release of 25+ major digital products and platform features.

Market-Leading Impact: Oversaw insight-led contribution to development of market-defining enterprise assets, including Australia's #1 mobile banking application (CommBank App) and #1 consumer online banking portal (NetBank).

Leadership Progression: Advanced through progressively senior management roles (Lead practitioner, Senior Manager), driving scalable operational strategies and cross-team execution across a complex, highly regulated digital portfolio.

Previous employers

1996 - 2013, Sydney & London

I began my career as a software engineer, focusing on early web development as the industry emerged. Over several years, my technical path shifted toward Information Architecture and digital product strategy, which paved the way for the director-level leadership and operations roles I hold today. This foundational background ensures my approach to delivery remains practical and technically grounded. More details are available on request.