Comments on: A summary of user research methods http://www.gurtle.com/ppov/2009/12/06/a-summary-of-user-research-methods the personal website of Patrick Kennedy Sun, 05 Feb 2012 06:05:03 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Posterous as an online cultural probe (user research diary) | USiT http://www.gurtle.com/ppov/2009/12/06/a-summary-of-user-research-methods/comment-page-1#comment-84669 Posterous as an online cultural probe (user research diary) | USiT Fri, 13 Aug 2010 04:09:37 +0000 http://www.gurtle.com/ppov/?p=787#comment-84669 [...] user research method I’ve used many times, and talked and written about several times too, is the cultural probe (also known as a ‘diary study’ or simply [...] [...] user research method I’ve used many times, and talked and written about several times too, is the cultural probe (also known as a ‘diary study’ or simply [...]

]]> By: Patrick Kennedy http://www.gurtle.com/ppov/2009/12/06/a-summary-of-user-research-methods/comment-page-1#comment-84618 Patrick Kennedy Tue, 18 May 2010 23:58:05 +0000 http://www.gurtle.com/ppov/?p=787#comment-84618 Thanks for spotting that Stewart! There was some sort of encoding on the "www" part of the URL, possibly caused by me having copied and pasted the URL from a Word document. Anyway, all fixed now :) Thanks for spotting that Stewart! There was some sort of encoding on the “www” part of the URL, possibly caused by me having copied and pasted the URL from a Word document. Anyway, all fixed now :)

]]> By: Stewart McCoy http://www.gurtle.com/ppov/2009/12/06/a-summary-of-user-research-methods/comment-page-1#comment-84617 Stewart McCoy Tue, 18 May 2010 21:47:33 +0000 http://www.gurtle.com/ppov/?p=787#comment-84617 The link to your "anecdote circles" PDF is incorrect. It's currently "http:/files/Ultimate_Guide_to_ACs_v1.0.pdf." You probably meant to include a relative link, such as: http://www.gurtle.com/ppov/files/Ultimate_Guide_to_ACs_v1.0.pdf. The link to your “anecdote circles” PDF is incorrect. It’s currently “http:/files/Ultimate_Guide_to_ACs_v1.0.pdf.” You probably meant to include a relative link, such as: http://www.gurtle.com/ppov/files/Ultimate_Guide_to_ACs_v1.0.pdf.

]]> By: So you want to be a user researcher? | Pat's Point of View http://www.gurtle.com/ppov/2009/12/06/a-summary-of-user-research-methods/comment-page-1#comment-84142 So you want to be a user researcher? | Pat's Point of View Tue, 05 Jan 2010 01:57:47 +0000 http://www.gurtle.com/ppov/?p=787#comment-84142 [...] are of course many user research methods for you to master (which is no small accomplishment by the way). However, there are other skills [...] [...] are of course many user research methods for you to master (which is no small accomplishment by the way). However, there are other skills [...]

]]> By: Patrick Kennedy http://www.gurtle.com/ppov/2009/12/06/a-summary-of-user-research-methods/comment-page-1#comment-84136 Patrick Kennedy Mon, 04 Jan 2010 02:43:07 +0000 http://www.gurtle.com/ppov/?p=787#comment-84136 Too true, Matt. I have on occasion been told to be careful not to give research participants "false hope that we would listen to them" (!!). Not a good sign. Too true, Matt. I have on occasion been told to be careful not to give research participants “false hope that we would listen to them” (!!). Not a good sign.

]]> By: Matt Moore http://www.gurtle.com/ppov/2009/12/06/a-summary-of-user-research-methods/comment-page-1#comment-84118 Matt Moore Sat, 26 Dec 2009 19:11:51 +0000 http://www.gurtle.com/ppov/?p=787#comment-84118 A very nice summary here Patrick. Two observations: - Managers in organisations can be really resistant to specialists talking to users. In one recent experience, I had "you'll set up false expectations" and "this is a waste of time" thrown at me. Fortunately I persisted. - Observational techniques can be very powerful but it can often be difficult to translate the results back to decision makers. Hence the importance of tools like storyboards & personas. I have some interesting conversations with the missus around this (she's a qualitative market researcher). A very nice summary here Patrick. Two observations:
- Managers in organisations can be really resistant to specialists talking to users. In one recent experience, I had “you’ll set up false expectations” and “this is a waste of time” thrown at me. Fortunately I persisted.
- Observational techniques can be very powerful but it can often be difficult to translate the results back to decision makers. Hence the importance of tools like storyboards & personas.

I have some interesting conversations with the missus around this (she’s a qualitative market researcher).

]]> By: Patrick Kennedy http://www.gurtle.com/ppov/2009/12/06/a-summary-of-user-research-methods/comment-page-1#comment-84096 Patrick Kennedy Mon, 14 Dec 2009 23:32:05 +0000 http://www.gurtle.com/ppov/?p=787#comment-84096 Just found what could be a good research resource: <a href="http://www.webnographers.org" rel="nofollow">Webnographers</a>, and in particular their <a href="http://www.webnographers.org/index.php?title=Books" rel="nofollow">book list</a>. (hat tip to <a href="http://savageminds.org/2009/12/13/web-ethnography/" rel="nofollow">Savage Minds</a>) Just found what could be a good research resource: Webnographers, and in particular their book list. (hat tip to Savage Minds)

]]> By: Patrick Kennedy http://www.gurtle.com/ppov/2009/12/06/a-summary-of-user-research-methods/comment-page-1#comment-84088 Patrick Kennedy Thu, 10 Dec 2009 06:11:18 +0000 http://www.gurtle.com/ppov/?p=787#comment-84088 I feel one of those academic debates coming on... I feel one of those academic debates coming on…

]]> By: anon http://www.gurtle.com/ppov/2009/12/06/a-summary-of-user-research-methods/comment-page-1#comment-84087 anon Thu, 10 Dec 2009 05:49:22 +0000 http://www.gurtle.com/ppov/?p=787#comment-84087 Isn't ethnomethodology the study of the construction of social order, rather than the methods used to construct an ethnography? Perhaps the discussion should be about ethnographic methods versus ethnography. Isn’t ethnomethodology the study of the construction of social order, rather than the methods used to construct an ethnography? Perhaps the discussion should be about ethnographic methods versus ethnography.

]]> By: Patrick Kennedy http://www.gurtle.com/ppov/2009/12/06/a-summary-of-user-research-methods/comment-page-1#comment-84086 Patrick Kennedy Thu, 10 Dec 2009 02:58:36 +0000 http://www.gurtle.com/ppov/?p=787#comment-84086 Rod, it's an academic solution to an academic debate :) Rod, it’s an academic solution to an academic debate :)

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