Comments on: Cross pollination of knowledge and methods between fields http://www.gurtle.com/ppov/2008/11/12/cross-pollination-of-knowledge-and-methods-between-fields the personal website of Patrick Kennedy Sun, 05 Feb 2012 06:05:03 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Prioritising User Experience | Pat's Point of View http://www.gurtle.com/ppov/2008/11/12/cross-pollination-of-knowledge-and-methods-between-fields/comment-page-1#comment-84019 Prioritising User Experience | Pat's Point of View Wed, 30 Sep 2009 04:40:40 +0000 http://www.gurtle.com/ppov/2008/11/12/cross-pollination-of-knowledge-and-methods-between-fields/#comment-84019 [...] a community approach can be much more effective than a dedicated UX team going it alone. And the cross-pollination effect can be a real bonus, not only in terms of gaining knowledge and skills from other teams but also [...] [...] a community approach can be much more effective than a dedicated UX team going it alone. And the cross-pollination effect can be a real bonus, not only in terms of gaining knowledge and skills from other teams but also [...]

]]> By: Patrick Kennedy http://www.gurtle.com/ppov/2008/11/12/cross-pollination-of-knowledge-and-methods-between-fields/comment-page-1#comment-83665 Patrick Kennedy Tue, 02 Jun 2009 23:53:44 +0000 http://www.gurtle.com/ppov/2008/11/12/cross-pollination-of-knowledge-and-methods-between-fields/#comment-83665 Zef Fugaz has <a href="http://www.zefamedia.com/service-design/tabatha/" rel="nofollow">written</a> about yet another TV show that gives some useful and admirable examples of "service design" consultanting: Tabatha’s Salon Takeover. Zef points out the reason why Tabatha, and the other consultants I've mentioned above, can have such a shocking effect on her clients... <blockquote> The fact is that when you’re working inside a business the flaws are not always obvious. Personally, I experience poor customer service all the time from car parks, coffee houses, banks, government agencies, clothing retailers and so on. [...] It usually takes someone with fresh eyes to sort out where and why a business is falling short on the customer experience. In the IT industry these people are often known as ‘user experience’ experts. But unfortunately they are often restricted to a narrow view of the business - its online interactions with customers. </blockquote> Excellent post Zef. Zef Fugaz has written about yet another TV show that gives some useful and admirable examples of “service design” consultanting: Tabatha’s Salon Takeover.

Zef points out the reason why Tabatha, and the other consultants I’ve mentioned above, can have such a shocking effect on her clients…

The fact is that when you’re working inside a business the flaws are not always obvious. Personally, I experience poor customer service all the time from car parks, coffee houses, banks, government agencies, clothing retailers and so on.

[...]

It usually takes someone with fresh eyes to sort out where and why a business is falling short on the customer experience. In the IT industry these people are often known as ‘user experience’ experts. But unfortunately they are often restricted to a narrow view of the business – its online interactions with customers.

Excellent post Zef.

]]> By: Patrick Kennedy http://www.gurtle.com/ppov/2008/11/12/cross-pollination-of-knowledge-and-methods-between-fields/comment-page-1#comment-83278 Patrick Kennedy Sun, 04 Jan 2009 23:10:06 +0000 http://www.gurtle.com/ppov/2008/11/12/cross-pollination-of-knowledge-and-methods-between-fields/#comment-83278 <p>An excellent example of what I'm talking about is the <a href="http://gelconference.com/" rel="nofollow">Good Experience Live (GEL) conference</a> which brings together good thinking from a variety of fields. It could be said that this is a UX or web design conference, but the most interesting speakers are from very different backgrounds. For example:</p> <blockquote> <p>MARIE LORENZ, Sculptor, boat builder, Tide and Current Taxi</p> <p>Watch video: <a href="http://gelconference.com/videos/2007/marie_lorenz/" rel="nofollow">http://gelconference.com/videos/2007/marie_lorenz/</a></p> <p>Marie runs the Tide and Current Taxi, which takes passengers on a boat (that she hand-built) on voyages on New York City's East River ... with no planned destination. Her work touches on design, art, and community, which helped make it one of the most popular presentations at Gel '07.</p> <p>PHOEBE DAMROSCH, Author, "Service Included"</p> <p>Watch video: <a href="http://gelconference.com/videos/2008/phoebe_damrosch/" rel="nofollow">http://gelconference.com/videos/2008/phoebe_damrosch/</a></p> <p>Phoebe was the first female head captain at Thomas Keller's prestigious New York restaurant Per Se. Here she describes the experience of entering the dining-and-hospitality field, then learning to deliver world-class service to some of the world's most discerning customers.</p> </blockquote> An excellent example of what I’m talking about is the Good Experience Live (GEL) conference which brings together good thinking from a variety of fields. It could be said that this is a UX or web design conference, but the most interesting speakers are from very different backgrounds. For example:

MARIE LORENZ, Sculptor, boat builder, Tide and Current Taxi

Watch video: http://gelconference.com/videos/2007/marie_lorenz/

Marie runs the Tide and Current Taxi, which takes passengers on a boat (that she hand-built) on voyages on New York City’s East River … with no planned destination. Her work touches on design, art, and community, which helped make it one of the most popular presentations at Gel ’07.

PHOEBE DAMROSCH, Author, “Service Included”

Watch video: http://gelconference.com/videos/2008/phoebe_damrosch/

Phoebe was the first female head captain at Thomas Keller’s prestigious New York restaurant Per Se. Here she describes the experience of entering the dining-and-hospitality field, then learning to deliver world-class service to some of the world’s most discerning customers.

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