Emotionally unstable devices
As per a user centred design ethic, we now care how users feel. Bugger that, what about how the machine feels?
This is how my wife recently described her iPod Shuffle (cigarette lighter not matchbox) after I suggested we upgrade its firmware:
“It’s temperamental, if you play it too much it gets upset.”
“It’s in a good place right now, where it’s happy. Just leave it alone.”
Have you considered the emotional state of the system you’re designing?
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