Pat’s Point of View

As per a user centred design ethic, we now care how users feel. Bugger that, what about how the machine feels?

This is how my wife recently described her iPod Shuffle (cigarette lighter not matchbox) after I suggested we upgrade its firmware:

“It’s temperamental, if you play it too much it gets upset.”

“It’s in a good place right now, where it’s happy. Just leave it alone.”

Have you considered the emotional state of the system you’re designing?

This entry was posted on Tuesday, July 31st, 2007 at 5:10 pm and is filed under Quotes, User experience. If you enjoyed this post, you might also like to leave a comment or follow @patrickkennedy on Twitter.

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About the author

Patrick Kennedy is a user experience strategist and design researcher based in Sydney Australia. He leads research activities that improve the user experience of cross-channel products and services; helping both designers and business decision makers in bringing those products and services to fruition. Read more.