All that glitters ain’t gold
I have ten days to take seven flights in order to attain Qantas Gold Frequent Flyer status. I have only two flights booked, and it’s unlikely I will get to go anywhere else in the next two weeks. So close but so far!
About the author
Patrick Kennedy is a user experience strategist and design researcher based in Sydney Australia. He leads research activities that improve the user experience of cross-channel products and services; helping both designers and business decision makers in bringing those products and services to fruition. Read more.
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